Effective Date: May 8, 2026
CaptainTrack (“we”, “our”, or “us”) operates the CaptainTrack mobile application and related services. This Privacy Policy explains how we collect, use, store, and protect your information when you use our app.
We may collect the following information:
We use your information to:
CaptainTrack uses location data to show pickup/drop-off routes, match users with nearby providers, track active trips or service orders, and improve safety and delivery accuracy. Location data may be used while the app is open and, where required for active services, in the background.
Camera access may be used for profile photos, service verification, receipts, document uploads, or call-related features. Microphone access is used for in-app audio calls between users and service providers.
We use push notifications to send booking updates, order status updates, incoming call alerts, payment updates, safety alerts, moderation updates, and important account messages.
Payments may be processed through third-party payment providers such as Flutterwave. We do not store full card details on our servers.
CaptainTrack may use third-party services including:
We may share necessary information between users and service providers to complete bookings and orders. We may also share information with payment processors, cloud providers, analytics tools, law enforcement, or regulators where required by law.
We take reasonable technical and organizational measures to protect your data. However, no online service is completely secure, and users should protect their login information.
We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, prevent fraud, moderate content, investigate reports, and maintain business records.
You may request access, correction, or deletion of your personal information by contacting us. You may also disable certain permissions such as location, camera, microphone, or notifications from your device settings.
CaptainTrack may allow users, providers, vendors, drivers, and businesses to create or upload user-generated content, including profile information, business listings, service descriptions, reviews, chat messages, images, verification documents, service evidence, and other content submitted through the app.
CaptainTrack has a strict zero-tolerance policy for objectionable content and abusive users. Users must not post, upload, send, or promote content that is abusive, harassing, threatening, hateful, discriminatory, sexually exploitative, fraudulent, spam-related, illegal, unsafe, or otherwise objectionable.
Users who submit objectionable content or engage in abusive behavior may have their content removed, their access restricted, or their account suspended or permanently banned.
CaptainTrack may use manual review, automated checks, keyword filtering, user reports, and administrative moderation tools to detect, review, restrict, or remove objectionable content.
Reported content is reviewed by CaptainTrack administrators. We act on valid objectionable content reports within 24 hours, including removing offending content and suspending or ejecting users who provided abusive or objectionable content where appropriate.
CaptainTrack provides mechanisms for users to report objectionable content and flag abusive users. Users may report another user, provider, vendor, driver, message, review, profile, or service-related content directly inside the app where available.
CaptainTrack also provides a blocking mechanism. When a user blocks another user, the blocked user is restricted from further interaction with the blocking user where technically possible. Blocking also notifies CaptainTrack administrators so the reported behavior can be reviewed.
When content or a user is reported or blocked, CaptainTrack may immediately hide or remove the content from the reporting user’s view while the report is reviewed.
Before registering or logging in, users must agree to CaptainTrack’s Terms of Use, Community Guidelines, Privacy Policy, and End User License Agreement where presented in the app.
By using CaptainTrack, users agree that there is no tolerance for objectionable content, abusive behavior, harassment, illegal activity, fraud, hate speech, threats, spam, or misuse of the platform.
CaptainTrack is not intended for children under the age of 13. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
If you have questions about this Privacy Policy, content moderation, reporting, blocking, or user safety, contact us at:
CaptainTrack
Email: support@captaintrack.org
Website: https://captaintrack.org